Shipping Policy

Thank you for shopping with Aquetra. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are carefully reviewed and prepared before shipment. Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Please note that processing times may be slightly longer during periods of high demand, promotional events, or holidays.

Shipping Times

After processing, most orders are delivered within 7–12 business days.

While the majority of shipments arrive within this timeframe, delivery times may vary depending on your location, local carrier operations, customs procedures, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

Tracking Your Order

Once your order has been shipped, you will receive tracking details via email whenever tracking is available.

Please allow a few days for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Aquetra is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.

Delays

Although we strive to meet all estimated delivery timeframes, occasional delays may occur due to circumstances outside our control, including:

• Carrier delays

• Customs inspections

• Severe weather conditions

• Public holidays

• High seasonal demand

We appreciate your patience and understanding should any unexpected delays arise.

Lost Packages

If you believe your package has been lost in transit, please contact us at aquetracontact@gmail.com and we will work with the shipping carrier to investigate the issue and find an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: aquetracontact@gmail.com