Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it.
Be in its original packaging whenever possible.
Not be damaged due to misuse or handling by the customer.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned:

Personal care products that have been used.
Customized or personalized items.
Perishable or consumable products.
Gift cards.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photos of the item received.
A brief description of the issue.

Email: aquetracontact@gmail.com

After reviewing the case, we may offer a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please note that it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at aquetracontact@gmail.com. We will investigate the issue with the shipping carrier and work to find an appropriate solution.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us: